Artus Air Privacy Policy

Cookie Policy

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Third Party Performance Cookies: Google Analytics

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Data Used: Please refer to the relevant Google Analytics documentation for the specific data it collects.

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Privacy Policy

Artus Air Limited (Company Number 13090918) is the controller responsible for your personal data (collectively referred to as “Artus Air”, “we”, “us” or “our” in this policy).

We are committed to protecting your personal data and respecting privacy. This policy will inform you as to how we look after your personal data when you do business with Artus Air or visit our website (regardless of where you visit it from) and explains about your privacy rights and how the law protects you.

This policy is provided in a layered format so you can click through to the specific areas set out below.

1. IMPORTANT INFORMATION AND WHO WE ARE

2. THE DATA WE COLLECT ABOUT YOU

3. HOW IS YOUR PERSONAL DATA COLLECTED?

4. HOW WE USE YOUR PERSONAL DATA

5. DISCLOSURES OF YOUR PERSONAL DATA

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

1. IMPORTANT INFORMATION AND WHO WE ARE

This privacy policy gives information on how Artus Air collect and processes personal data, including through the use of this website and any data you may provide when trading with Artus Air or purchasing a product or service.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact us at connect@artusair.com or by writing to Soho Lighthouse, 21 Great Chapel Street, London, W1F 8FP. United Kingdom.

We keep our privacy policy under regular review. This version was last updated on 24th January 2022. Historic versions are archived and available upon request.

It is important that the personal data we hold about you is accurate and up to date. Please keep us informed if your personal data changes during your relationship with us.

2. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where identities have been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data includes first name, maiden name, last name, title and position/role held at an organisation or business
• Contact Data includes billing address, delivery address, email address and telephone numbers at an organisation or business
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may need to cancel a product or service you have with us, and we will notify you at that time.

3. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you, including through:

Direct interactions.

You may give us your Personal Data by corresponding with us by post, phone, email or by filling in forms. This includes personal data you provide when you:

• • supply us with products or services;
  • apply for our products or services;
  • subscribe to our service or publications;
  • request marketing to be sent to you; or
  • give us feedback or contact us.

Third parties or publicly available sources.

We receive personal data about you from third parties and public sources as set out below:

• • trade directories used to obtain Identity and Contact data for suppliers
  • publicly available sources, such as Companies House, which are used to obtain Identity and Contact Data.

Microsoft Clarity

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is collected via first- and third-party cookies and other tracking technologies to measure the popularity of products/services and online activity. Additionally, we use this information for site optimisation, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

4. HOW WE USE YOUR PERSONAL DATA

We will use your personal data only when the law allows. Most commonly, we will use your personal data in the following circumstances:

• Where we need to comply with a legal obligation that we are subject to.
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Legitimate Interest means the interest of our business in conducting and managing our company business, which includes running and growing the business, and giving customers the best products or services and the best and most secure experience. We ensure we consider and balance any potential impacts on you (both positive and negative) and your rights before processing your personal data for our legitimate interests.

We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to do so by law).

Generally, we do not rely on consent as a legal basis for processing your personal data, although we will get your consent before sending direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table, a description of all the ways we may use your personal data and the legal bases on which we rely. We have also identified our legitimate interests, where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we rely on to process your personal data, where more than one ground is set out in the table below.

Purpose/Activity	Type of data	Lawful basis for processing, including the basis of legitimate interest
To register you as a new customer or supplier	(a) Identity (b) Contact	Performance of a contract with you
To process and deliver your order, including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us	(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications	(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us)

Marketing

We provide you with choices regarding certain uses of your personal data, particularly for marketing and advertising.

You will receive information about our products, services, and offers (which we call marketing communications) if you have requested information from us or purchased goods or services from us, and you have not opted out of receiving such marketing communications. This will involve the use of your Identity and Contact Data, and also your Marketing and Communication Data.

If you are registered or have subscribed to a publication with Artus Air Limited, and thereby given your consent, you will be contacted with relevant information that you have expressed an interest in or that might be of interest to you.

You can ask us to stop sending you marketing messages at any time. If you wish Artus Air Limited to stop contacting you, email connect@artusair.com to unsubscribe or revoke your subscription.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

We do not share your personal data with any third party for marketing purposes.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you would like an explanation of how processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

• Specific third parties, namely partner businesses such as manufacturers, our installation partners or our logistics partners in the UK and the EEA
• Service providers based in the UK acting as processors who provide databases or system administration services
• HM Revenue & Customs, regulators and other authorities based in the UK or the EEA who require reporting of processing activities in certain circumstances.
• Arup Group for the purposes of business integrity and credit agency checks.
  Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If our business changes, the new owners may use your personal data in the same way as set out in this privacy policy.
• We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

6. INTERNATIONAL TRANSFERS

We share your personal data within the EEA on occasion, which involves transferring your data outside of the UK, as explained above in Disclosures of your personal data.

7. DATA SECURITY

We have in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will process your personal data only on our instructions and are subject to a duty of confidentiality.

We have put in place procedures to address any suspected personal data breach and will notify you and any applicable regulator where legally required.

8. DATA RETENTION

How long will you retain my personal data?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. By law, we must retain basic customer information (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

Details of retention periods for different aspects of your personal data are available in our retention policy, which you can request by contacting us.

In some circumstances, you can ask us to delete personal data: see Your legal rights below for further information.

9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

• Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
• Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide.
• Request erasure of your personal data. This enables you to request that we delete or remove personal data when there is no good reason for us to continue processing it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons, which will be notified to you, if applicable, at the time of your request.
• Object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object to where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
  • If you want us to establish the data’s accuracy.
  • Where our use of the data is unlawful, but you do not want us to erase it.
  • Where you need us to hold the data even if we no longer require it, as you need it to establish, exercise or defend legal claims.
  • You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.
•  Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

If you wish to exercise any of the rights set out above, please contact us at connect@artusair.com or by writing to Soho Lighthouse, 21 Great Chapel Street, London, W1F 8FP. United Kingdom.

No fee is usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This security measure helps ensure that personal data is not disclosed to anyone without the right to receive it. We may also contact you to request further information regarding your request to expedite our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally, it may take longer than a month if your request is particularly complex or you have submitted multiple requests. In this case, we will notify you and keep you updated.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.